Building Scalable HR Systems at THEM Consulting

As THEM Consulting expanded its consulting practice across Mumbai and Gurugram, it needed a stronger HR foundation to support its growing team. UAC partnered with the company to build structured people processes, streamline recruitment, and strengthen employee experience, creating systems that could scale alongside the business.

The Problem

With teams operating across two offices, THEM Consulting needed consistent HR systems to support its growth. Existing processes, documentation, and employee lifecycle practices lacked structure and standardisation, making it challenging to manage people operations efficiently. The company needed a hands-on HR partner who could bring clarity to its processes while keeping employee needs at the centre.

How UAC Helped

HR Systems & Documentation

• Built the company’s HR foundation from the ground up.

• Created a customised Employee Handbook tailored to the organisation’s needs.

• Developed SOPs covering the complete employee lifecycle.

• Standardised HR documentation and employee communication.

Employee Lifecycle & People Operations

• Streamlined onboarding and probation processes.

• Structured payroll, appraisal, and employee exit processes.

• Strengthened day-to-day HR operations to improve consistency across both offices.

End-to-End Talent Acquisition

• Managed hiring across key business functions.

• Supported recruitment for Project Management, Business Development, and Experience Design roles.

Key Results

• Successfully hired 10+ professionals across key business functions.

• Established structured HR systems and documentation across Mumbai and Gurugram.

• Improved consistency across recruitment, people operations, and employee lifecycle management.

• Strengthened employee ownership and morale through thoughtful, relevant engagement initiatives.

In Their Words

“Working with the UAC team has brought much-needed clarity and structure to our HR function. From tightening our recruitment processes to supporting day-to-day HR function and building a clear, usable employee handbook, their support has been practical and hands-on, not theoretical.

What stands out is their focus on people, not just policies. The engagement initiatives they’ve run have been thoughtful and relevant, and we’ve seen a real lift in ownership and morale across the team.

They are more like an internal HR partner who understands our context and responds with solutions that work.”

— Hitesh Agarwal , Founder & Managing Director, Them Consulting