Building People Practices for a Growing Wellness Brand

As SoulSensei expanded its mission to make mental wellness more accessible, its growing team needed the right people and stronger internal processes to support the business. UAC partnered with SoulSensei to strengthen recruitment, employee experience, and people operations as the organisation scaled.

The Problem

With rapid business growth came the need to build teams across multiple functions while creating consistent people processes. SoulSensei needed an HR partner who could manage hiring while supporting employee engagement, performance, and the day-to-day people needs of the organisation.

How UAC Helped

Talent Acquisition

• Hired 30+ professionals across Customer Success, Partnerships, Operations, Marketing, and Design.

HR Systems & Employee Experience

• Introduced structured probation review processes.

• Managed employee grievances and exit processes.

• Strengthened onboarding and employee engagement initiatives.

• Established regular on-site HR support.

Performance & People Management

• Led appraisal cycles and manager 1:1 conversations.

• Supported feedback, employee concerns, and ongoing team alignment.

Key Results

• 30+ hires: Built teams across multiple business functions.

• Stronger employee support: Introduced structured feedback and accessible HR support.

• Improved people processes: Strengthened performance management, onboarding, and workplace culture.

In Their Words

“Working with UAC has been an exceptionally reliable and reassuring experience. They manage day-to-day operations and HR with remarkable efficiency, ensuring that everything runs smoothly behind the scenes. What truly sets them apart is their availability, responsiveness, and practical, solution-oriented approach to every challenge. Their structured yet empathetic way of working keeps the team aligned, supported, and functioning at its best. Collaborating with UAC feels seamless, streamlined, and genuinely effective.”

— Janhavi Parikh, Founder & CEO, SoulSensei