Building Stronger People Systems for a Growing Business

MASON Home brings thoughtful design and contemporary living together. As the business expanded across its office and warehouse operations, it needed stronger HR systems, clearer team structures, and consistent people processes to support its growth.

The Problem

As the organisation grew, its HR needs became more complex. MASON Home needed greater structure across policies, team hierarchies, performance management, and employee experience, alongside ongoing HR support for its founders and managers.

How UAC Helped

HR Systems & Policies

• Strengthened day-to-day HR operations across attendance, leave, and employee management.

• Formalised HR policies covering attendance, leave, performance, and employee conduct.

• Developed monthly HR dashboards tracking headcount, attrition, attendance, and leave trends.

Organisation & Performance

• Defined roles, responsibilities, and reporting structures across office and warehouse teams.

• Introduced structured KRA, KPI, probation, appraisal, and performance review frameworks.

• Supported founders with manpower planning, team structure, and capability gaps.

Employee Experience & On-Site Support

• Established weekly on-site HR support for employee check-ins, manager coordination, and issue resolution.

• Introduced structured grievance management and employee feedback processes.

• Managed employee exits, notice-period tracking, exit interviews, and Full & Final coordination.

• Planned employee engagement initiatives and quarterly town halls.

Key Results

• Stronger HR foundations: Built more structured and consistent people processes across the organisation.

• Clearer accountability: Established defined roles, reporting lines, and performance frameworks.

• Better workforce visibility: Enabled more informed decisions through regular HR reporting and people insights.

• Consistent employee support: Strengthened grievance management and on-site HR support for employees and managers.

In Their Words

“Unnati and her team at UAC have transformed our HR processes with exceptional professionalism, expertise, and unwavering dedication, allowing me to focus on growing my startup.”

— Chirag Vora, Founder & Curator, MASON Home