Mason Home

Design That Speaks. Teams That Flow.

At Mason Home, form and function are at the heart of every product. But behind the scenes, their growing team needed the same attention to structure and detail. There were no clear roles, no hierarchy, and no foundational HR systems in place.

That’s where UAC came in—to design not just processes, but people infrastructure that could scale with their vision.

The Problem

With multiple store locations and a rapidly expanding team, Mason Home had strong brand traction—but no internal HR rhythm. Teams operated without structure, designations were unclear, and basic compliance like PF hadn’t been implemented.

Without a feedback system, regular reviews, or employee engagement programs, team morale and accountability were getting harder to maintain.

How UAC Helped

As full-time HR partners, we restructured Mason Home’s people operations from the ground up—bringing in not just compliance and clarity, but culture.

Built the Foundation

• Introduced formal designations and team hierarchy

• Trained team leads to own verticals and resolve day-to-day issues

• Set up PF and policy documentation to ensure compliance

Implemented Systems

• Monitored daily attendance and managed leave approvals in line with clear guidelines

• Conducted bi-weekly in-office check-ins to keep a pulse on operations and morale

• Rolled out monthly KRA evaluations and 1:1 performance reviews

Drove Team Development

• Designed monthly upskilling recommendations (courses, expert sessions, cross-training)

• Provided on-demand support to address employee concerns without escalation

• Advised founders on future manpower planning

Activated Engagement

• Rolled out employee engagement activities almost every month—from team-bonding games to mini-retreats and expert-led wellness sessions

• Built a workplace culture that balances performance with lightness and community